Thank you for visiting and shopping at MS Natural Products (msnaturalproducts.com). The following terms and conditions constitute our Shipping Policy.

  1. Order Processing Time
  • All orders are processed within 1-2 business days (Monday - Friday, excluding public holidays in India).
  • Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
  1. Shipping Rates & Delivery Estimates
  • Shipping charges for your order will be calculated and displayed at checkout. [Specify if you offer flat rates, free shipping over a certain amount, or variable rates based on weight/destination].
  • Delivery estimates will be provided once your order is shipped. Typically, orders are delivered within 5-7 business days within India, depending on the delivery location.
  • [Optional: Add a table for different shipping options if you offer them, e.g., Standard Shipping, Express Shipping, with estimated delivery times and costs].
  • Delivery delays can occasionally occur due to unforeseen circumstances or factors beyond our control (e.g., weather, courier delays, logistical issues).
  1. Shipment Confirmation & Order Tracking
  • You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours (or specify your preferred timeframe, e.g., [Number] hours).
  1. Shipping Destinations
  • We currently ship to addresses within India. [Specify if you ship to specific regions only, or if you offer international shipping. If international, add details about customs, duties, and taxes].
  • [Optional: We do not ship to P.O. Boxes or APO/FPO addresses – specify if applicable].
  1. Customs, Duties, and Taxes (for International Shipping, if applicable)
  • MS Natural Products is not responsible for any customs and taxes applied to your order if shipping internationally. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  1. Damaged or Lost Packages
  • MS Natural Products is not liable for any products damaged or lost during shipping once it has been handed over to the courier.
  • If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
  • If your order is lost in transit (beyond a reasonable timeframe and confirmed by the courier), please contact us at info@msnaturalproducts.com, and we will assist you in liaising with the courier company. We will do our best to resolve the issue, which may include replacement or refund on a case-by-case basis after investigation.
  1. Incorrect Shipping Addresses and Refused Delivery
  • Please ensure that you provide the correct shipping address at the time of checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If an order is returned to us due to an incorrect address or if the delivery is refused by the recipient, any re-shipping costs will be the responsibility of the customer. Refunds for undelivered packages due to incorrect addresses or refusal will be processed minus the original shipping costs and any return shipping costs incurred by us.
  1. Contact Us If you have any questions about our Shipping Policy, please contact us at: MS Natural Products Email: info@msnaturalproducts.com