Return Policy

Thank you for shopping at MS Natural Products (msnaturalproducts.com). We value your satisfaction and aim to provide high-quality natural products.

  1. Returns
  • We accept returns for [Specify reasons, e.g., damaged, defective, or incorrect products received] within [Number] days of the delivery date.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • You will need to provide proof of purchase (order number, invoice).
  1. Non-Returnable Items Certain types of items cannot be returned, such as:
  • [Specify non-returnable items, e.g., Perishable goods, products opened or used, items on sale/clearance, gift cards]. Please check the product description for specific return eligibility.
  1. Return Process To initiate a return, please contact us at info@msnaturalproducts.com within [Number] days of receiving your order with the following information:
  • Your order number
  • Reason for return (including photos if the item is damaged or incorrect)
  • Your contact information

We will review your request and, if approved, provide you with instructions on how to return the item. Please do not send your purchase back to us without prior authorization.

  1. Refunds
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] business days.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable and covered by us for specific reasons like our error) will be deducted from your refund, unless otherwise stated. For returns due to customer preference or error, the customer will be responsible for return shipping costs.
  1. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@msnaturalproducts.com and follow the instructions provided.
  2. Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us immediately at info@msnaturalproducts.com with your order number and photographic evidence of the damage or the incorrect item. We will arrange for a replacement or refund as appropriate.
  3. Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@msnaturalproducts.com.
  4. Contact Us For any questions regarding our Refund Policy, please contact us at: MS Natural Products Email: info@msnaturalproducts.com